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PRIVACY POLICY

Last Updated: Thursday, 8th May 2025

Privacy Policy for Pompeii Labs, Inc.

Introduction

Pompeii Labs, Inc. ("we," "us," "our," or "Pompeii Labs") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial-intelligence phone calling system and related services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.

1.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, phone number, billing information, and other contact details.
  • User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.

1.2 Information We Collect Automatically

  • Usage Data: Information about your interactions with the Service—call duration, frequency, metadata, pages viewed, and actions taken.
  • Device Data: Information about the devices you use—IP address, browser type, operating system, device identifiers, and mobile network information.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of the Service and to improve your experience.

1.3 Information from Third Parties

  • Third-Party Services: If you connect our Service to third-party services (e.g., social media platforms), we may receive information about you from those services, subject to their privacy policies.
  • Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain the Service: Operate, maintain, and improve the Service, process transactions, authenticate users, and provide customer support.
  • To Communicate with You: Send updates, security alerts, and support and administrative messages.
  • To Personalize Your Experience: Tailor the content and information we send or display to you.
  • For Analytics and Research: Analyze usage trends and preferences, diagnose technical issues, and improve quality and user experience.
  • To Enforce Our Terms and Policies: Monitor compliance, detect and prevent fraud, security, or technical issues.
  • For Legal Compliance: Comply with legal obligations, respond to legal process, and protect rights, privacy, safety, or property.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: Third-party vendors, contractors, or agents (payment processing, data analysis, email delivery, hosting, customer service, marketing).
  • With Affiliates and Business Partners: For the purposes described in this Privacy Policy.
  • In Business Transfers: In connection with mergers, sales of assets, financing, or acquisitions.
  • For Legal and Safety Purposes: To comply with legal obligations, respond to subpoenas or court orders, or protect rights, property, or safety.
  • With Your Consent: Any other purpose disclosed to you with your consent.

4. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

5. Data Retention

We retain your information as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. We may also retain data to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights and Choices

6.1 Access and Update Your Information

You can access and update your account information by logging into your account settings, or by contacting us to request access, correction, or deletion of your personal information.

6.2 Opt-Out of Communications

You may opt-out of promotional communications by following the unsubscribe instructions in those messages or by contacting us at hello@pompeiilabs.com. Even if you opt-out, we may send you non-promotional messages related to your account or ongoing business relations.

6.3 Cookie Preferences

You can set your browser to refuse all or some cookies or to alert you when cookies are sent. Disabling cookies may make parts of the Service inaccessible or not function properly.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

8. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn we've collected such information, we will delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website and update the effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Pompeii Labs, Inc.
55 Court Street, Suite 200
Boston, MA 02203
Email: hello@pompeiilabs.com